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Black and white goodbear


Have questions ?


They might be answered in our FAQ.
We tried to cover just about everything you need to know.


You can also email us at:

or fill in our contact form:

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"I found the product I want but can’t select my size" 


Don't Worry! If you run into any errors, insignificances or inconvenience, our support team is here 24/7 to help just hit the chat icon at the bottom of your screen or send us an email at 


Has my order been sent yet ?


A tracking number is usually generated within 1 - 5 business days depending on the method of shipping you may have selected. Check your shipping rate, if the time frame of the shipping window date has passed send us an email at and we will assist you immediately!


"Part of my order is missing"


If you are unable to locate your package or anything is missing send us an email at so that we may schedule a phone call to assist you. There are no guarantees that we will be able to resolve this particular matter and in the given event we may not be able to produce positive results it is suggested that you contact your shipping carrier for further details.


Which methods of payments can I use?


Here at The Rugged Cotton Factory we accept almost virtually  all forms of payment. Credit/Debit, Paypal, Apple Pay, Buy Now Pay Later, and soon Crypto Currency!


Is it safe to order online?


Your information is safe with us, check our terms of service and privacy agreement for details. Our checkout process is backed by some of the most powerful POS security affiliates such as Apple Pay, Pay Pal, Wix Pay, and Buy Now Pay Later options.


Can you give me more information about the product?

Any additional information needed about any of out merchandise or services feel free to contact us via website support chat button at the bottom right of you desktop or mobile device at 


Can I track my order ?


All shipping orders are available for tracking, make sure to check your email for messages from The Rugged Cotton Factory. A tracking number is usually generated within 1 - 5 business days depending on the method of shipping you may have selected. 


"You’ve sent me the wrong items"


Oops! The bears must have gotten quite a bit careless. No worries, if you somehow have received the wrong merchandise by mail just contact our customer care team they work really closed with shipping they're experts at resolving matters like these and any other that you may need assistance with in the future as well.


"I forgot to use my discount code"


Check out is the only place it is possible to enter, render, or redeem a coupon code, in the event there is a technical error on our behalf we may be able to assist you further just contact us.


Delivery - How much is it and how long does it take?


Shipping for all orders usually take up to 1 - 5 business days depending on the method of shipping you chose during checkout. All orders usually ship within the respected window presented at the time of checkout.

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